What do our customer partnerships look like?
Our process begins with discovery to better understand your needs, goals and timelines. Once we understand your environment, we can then begin building requirements and specifications.
As we begin constructing a proposed solution, we leverage the knowledge, skills and expertise as necessary from a cross-functional team that includes representatives from engineering, sales, product development and solution architecture, as well as implementation. This approach ensures that you get the right solution that is implemented at the right time.
A partnership mindset manifests through every step of your journey with Canon Medical HIT. This model illustrates our customer-focused approach to implementing your solution.
4 Steps to Success | Simple and Seamless
We’re here for you.
Canon Medical has a strong legacy and proven track record delivering solutions that impact clinicians, patients and healthcare organizations. We continuously strive to not only deliver the highest level of service and support, but to also engage with our customers on solution development and validation. It’s how we ensure that we’re creating technologies and solutions that are relevant and provide real value for everyone.
We’d love to explore how we can make a difference for you.
8,456 Customers in 136 Countries Globally
In a 12-month period, Canon Medical received 7,969 customer cases and succeeded in closing 7,947 with:
Cases resolved in 1 day
Cases resolved in 7 days
Cases resolved in 30 days
Support staff call answer rate of less than 30 seconds